These Terms & Conditions govern your access to and use of the websites, products, and
services offered by PilatuMedical (PilatuMedical, “we”, “us”, “our”). By
accessing or using our Services, you agree to these Terms.
1. Definitions
“Services” means our websites, apps, portals, content, software, and any
related products or support we provide.
“User”, “you”, “your” means the individual or entity accessing or using the
Services.
“Order” means a purchase, subscription, or enrolment you complete with us.
2. Acceptance of Terms
You must be at least 18 years old or the age of majority in your jurisdiction to use the
Services.
By creating an account, placing an Order, or using the Services, you accept these Terms
and any policies referenced herein (including our Privacy Notice).
If you are using the Services on behalf of an organization, you represent that you have
authority to bind that organization.
3. Services
We may add, change, or discontinue features from time to time. Material changes will be
communicated where reasonably practicable.
Some features may be in beta or pre‑release and provided “as is”.
We may impose reasonable limits on usage to protect service integrity.
4. Accounts & Security
Provide accurate, current information and keep it updated.
Keep credentials confidential and do not share your account.
You are responsible for all activity under your account. Notify us immediately of
suspected unauthorized use.
5. Orders & Payment
An Order is accepted when we confirm it or provide access/fulfilment.
We may decline or cancel an Order, including in cases of suspected fraud or pricing
errors. If charged, you will be refunded for cancelled Orders.
Where applicable, you authorize us to charge your selected payment method for due
amounts.
6. Pricing, Taxes & Billing
Prices are shown in the displayed currency unless stated otherwise and may change from
time to time.
Taxes (including VAT/GST/sales tax) may apply based on your location and will be added as
required by law.
Invoices and billing records are provided electronically.
Company details: [Company Legal Name], [Address], [Registration No.], [VAT/GST
No.].
7. Subscriptions & Renewal
Subscriptions renew automatically at the end of each term unless you cancel before
renewal.
We will disclose renewal period and price at checkout and in your account.
Price changes will be notified in advance and take effect on the next term.
You can cancel at any time; access continues until the end of the paid term unless stated
otherwise.
8. Delivery & Fulfilment
Digital items are delivered via account access or download. Physical shipments (if any)
include estimated delivery windows.
Risk in goods passes on delivery. Title passes upon full payment unless required
otherwise by law.
9. Returns, Refunds & Cancellations
Eligibility for refunds depends on the product/service type and applicable consumer laws
in your jurisdiction.
We generally do not refund for: change of mind after access/use, misuse, or
incompatibilities outside stated requirements.
If the Services are defective or not as described, contact us promptly so we can repair,
replace, or refund as required.
EEA/UK consumers may have statutory withdrawal rights for certain purchases; nothing in
these Terms limits non‑waivable rights.
10. Intellectual Property
The Services, including content, trademarks, and software, are owned by us or our
licensors and protected by law.
We grant you a limited, revocable, non‑transferable license to use the Services for their
intended purpose, subject to these Terms.
Do not copy, modify, distribute, reverse engineer, or create derivative works except as
permitted by mandatory law.
11. Acceptable Use
No unlawful, infringing, harmful, deceptive, or abusive activity.
No interference with service integrity or security (including unauthorized access, load
testing without consent, or malware).
No violation of others’ rights (privacy, IP, publicity) or applicable export/sanctions
controls.
12. Third‑Party Services
The Services may interoperate with third‑party products. Their terms and privacy
practices apply to your use of those products.
We are not responsible for third‑party content or availability.
13. Privacy & Data Protection
We process personal data as described in our Privacy Notice and in accordance with
applicable laws.
If we act as a processor for your organization, a data processing agreement may apply.
You are responsible for providing required notices and obtaining consents from your end
users where applicable.
14. Security
We apply reasonable technical and organizational measures to protect data and Services.
No method of transmission or storage is completely secure; you use the Services at your
own risk.
15. Disclaimers & Warranties
Except where prohibited by law, the Services are provided “as is” and “as available”.
We do not warrant uninterrupted or error‑free operation, nor that the Services meet your
requirements.
For consumers, statutory warranties that cannot be excluded remain in force.
16. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental,
special, consequential, or punitive damages, or loss of profits, revenue, data, or
business.
Our aggregate liability for all claims relating to the Services is limited to the greater
of: (a) the amounts you paid to us for the Services causing the claim in the 12 months
before the event, or (b) [Currency] [Amount].
Nothing limits liability for death or personal injury caused by negligence, fraud, or any
liability that cannot be limited by law.
17. Indemnification
You will indemnify and hold us harmless from claims, damages, liabilities, and costs arising
from your unlawful use of the Services or violation of these Terms, to the extent permitted
by law.
18. Suspension & Termination
We may suspend or terminate access for breach, security risks, non‑payment, or as
required by law or a competent authority.
Upon termination, your right to use the Services ends and we may delete or deactivate
your account per our retention policies.
19. Governing Law & Disputes
These Terms are governed by the laws of [Jurisdiction], without regard to
conflict‑of‑laws rules.
Courts located in [Venue/Jurisdiction] will have exclusive jurisdiction, except
where mandatory consumer protection laws provide otherwise.
For EEA/UK consumers, you may bring claims in your country of residence as required by
law.
20. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified by
reasonable means.
Continued use after the effective date constitutes acceptance of the updated Terms.
This page is provided for general information only and does not constitute
legal advice. Consult your legal advisor to adapt it to your specific services and local
laws.
